cv699 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how cv699 ("Platform", "We", "Us", "Our") collects, processes, stores, and protects personal data relating to individuals ("You", "User", "Player") who access or use the cv699 platform at cv699.ws. This Policy forms part of the cv699 Terms and Conditions and should be read together with them. By using the cv699 platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described here, please do not use the platform.

What Data We Collect

cv699 collects the following categories of personal data in order to provide, operate, and improve the platform. We collect only what is necessary for a specific, legitimate purpose.

cv699 collects personal data through several channels. The method of collection depends on the type of data and the context in which it arises:

• Directly from you during account registration: you provide your mobile number, name, date of birth, and any additional details required to create and verify your cv699 account. This information is entered voluntarily and is necessary to use the platform.
• Automatically when you use the platform: our servers record technical and usage data each time you interact with cv699.ws. This includes page load events, game launches, bet placement events, and session start and end times. This data is collected using standard server-side logging and first-party analytics.
• From payment processors: when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the payment provider confirms the transaction outcome to cv699 along with a masked identifier for your payment account. cv699 does not receive or store your full bKash PIN, bank password, or card number.
• Through cookies and similar tracking technologies when you browse cv699.ws. Cookies allow us to remember your preferences, maintain your login session, and understand how different parts of the platform are used. See Section 5 for full details on cookies and how to manage them.

cv699 uses your personal data only for purposes that are directly connected to operating the platform, fulfilling our legal obligations, and providing you with a safe and fair gaming experience. We do not use your data for purposes that are unrelated to these goals. Specifically, we use your data to:

• Create and manage your cv699 account, including verifying your identity during registration and at the KYC stage before withdrawals are processed. Without this data it is not possible to operate a compliant player account on the platform.
• Process deposits and withdrawals via your chosen payment method. Financial transaction data is retained for accounting purposes and to comply with anti-money laundering obligations. We share transaction data with payment processors only to the extent necessary to complete your transaction.
• Detect, investigate, and prevent fraud, money laundering, bonus abuse, and other forms of prohibited conduct as defined in the cv699 Terms and Conditions. This includes automated analysis of transaction patterns and account behaviour to flag suspicious activity for human review.
• Send transactional communications that are necessary for the operation of your account — for example, deposit confirmations, withdrawal notifications, password reset messages, and security alerts. These communications are service messages, not marketing, and cannot be opted out of while your account is active.
• Improve the cv699 platform through aggregate analysis of usage patterns and technical performance data. This analysis helps us identify which features work well and which need improvement, optimise page load times on Bangladeshi mobile networks, and plan future product development. Analysis at this stage uses anonymised or aggregated data wherever possible.

cv699 processes personal data only where a valid legal basis exists. The following legal bases apply to the data processing activities described in this Policy:

• Contractual necessity: processing your identity and contact data, and financial transaction data, is necessary to perform the contract between you and cv699 — specifically, to operate your account and process your bets and payments. Without this processing, cv699 cannot provide its services to you.
• Legal obligation: processing data for anti-money laundering compliance, age verification, responsible gaming record-keeping, and responding to lawful requests from regulatory or law enforcement authorities is required by applicable law. cv699 must process this data regardless of your preferences.
• Legitimate interests: processing usage and technical data to improve platform performance, detect fraud, and ensure the security of the platform and other players is in cv699's legitimate interests, provided those interests are not overridden by your right to privacy. We carry out a balancing test before relying on this basis.
• Consent: where cv699 sends you promotional communications about bonuses, new games, or seasonal offers (such as BPL or Eid promotions), we do so on the basis of your consent. You may withdraw this consent at any time by contacting support or updating your communication preferences in your account settings.

cv699 does not sell your personal data. We share data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: we share transaction identifiers and account-level data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners solely to initiate, confirm, and reconcile financial transactions on your account. These providers are contractually bound to handle your data securely and to use it only for payment processing purposes.
• Game providers: when you launch a game delivered by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and a player identifier are passed to that provider's servers to initialise the game. These providers do not receive your name, contact details, or financial data.
• Legal and regulatory authorities: cv699 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by law, court order, or regulatory instruction. We will endeavour to notify you of any such disclosure where legally permitted to do so.
• Technology service providers: cv699 uses trusted third-party providers for hosting, cloud infrastructure, customer support software, and platform analytics. These providers act as data processors under contract and may only process your data on cv699's documented instructions.

cv699 uses cookies — small text files placed on your device — and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Cookies do not contain your full name, payment details, or password.

We use three categories of cookies. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies will prevent the platform from functioning correctly and you will not be able to log in to your account.

• Essential cookies: strictly necessary to operate the platform. They manage your login session, maintain your account state across page loads, and enable core features such as the game launcher and the deposit flow. These cookies cannot be disabled without breaking the platform.
• Preference cookies: remember settings you have chosen, such as your preferred language (English or Bengali), notification preferences, and any responsible gaming limits you have set. Disabling these cookies means your preferences will not be saved between sessions.
• Analytics cookies: collect anonymised data about how players navigate and use cv699.ws — for example, which pages are most visited, how long players spend on each section, and which features are used most frequently. This data is aggregated and cannot be used to identify you individually. It helps cv699 prioritise platform improvements.

cv699 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure is designed with Bangladeshi mobile users in mind, accounting for the prevalence of mobile-data connections and the need for fast, secure transactions via bKash and Nagad.

Despite these measures, no method of data transmission over the internet or electronic storage is 100% secure. cv699 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cv699 will notify you without undue delay using the contact information held on your account.

cv699 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data cv699 holds:

Account data is retained for the duration of your account's existence and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of 7 years from the date of the transaction. Usage and analytics data is retained in anonymised form for up to 2 years. Where you have exercised a right to erasure and we are not legally required to retain the data, we will delete it within 30 days of your verified request.

You have a number of rights in relation to the personal data cv699 holds about you. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for verification purposes. cv699 will respond to all verified data rights requests within 30 days.

The cv699 platform is strictly for adults aged 21 and above. cv699 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the platform or provide any personal data to cv699. If cv699 becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted immediately and the associated account will be permanently closed without notice.

The cv699 platform may contain references to third-party services such as payment providers (bKash, Nagad) and game studios (Pragmatic Play, Evolution Gaming). These third-party services have their own privacy policies and cv699 is not responsible for their data practices. When you initiate a transaction through a third-party payment provider, you are also subject to that provider's own privacy policy and terms of service. We encourage you to review the privacy policy of any third-party service before providing personal data to them.

cv699 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we will endeavour to notify registered players via their registered contact details. Your continued use of the cv699 platform after any change to this Policy constitutes acceptance of the revised Policy. We recommend bookmarking this page and checking it periodically for updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv699 handles your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 5 business days and to resolve all verified data rights requests within 30 days of receipt.